Refund and Return policy

Refund & Return Policy

Last updated: August 23, 2026

At Urban Beauty, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us and we’ll be happy to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and unopened.
  • The product must be in its original packaging.
  • The item must be in the same condition in which you received it.
  • You must provide your order number or proof of purchase.

Beauty & Skincare Products

For health, hygiene, and safety reasons, we generally cannot accept returns of beauty or skincare products that have been opened or used, unless the product arrived damaged, defective, or incorrect.

Please do not return products that have been used unless our customer service team has instructed you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives:

  • Damaged
  • Defective
  • Leaking
  • Broken
  • Different from what you ordered

please contact us within 7 days of delivery.

Send us your order number and clear photos or videos of the product and packaging so we can review the issue and provide the appropriate solution.

Depending on the situation, we may offer a replacement, store credit, or refund.

How to Request a Return

To request a return, contact us at:

Email:[contacturbanbeauty92@gmail.com]

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos, if the product is damaged or defective

Do not send products back to the return address on the package without contacting us first. We will provide return instructions if your return is approved.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Shipping Costs

Unless the item was received damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Exchanges

We may offer exchanges for items that arrive damaged, defective, or incorrect, subject to availability.

Final Sale Items

Certain products or promotional items may be marked as final sale and may not be eligible for return or refund.

Any applicable final-sale terms will be displayed at the time of purchase.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that cancellation will be possible once an order has been processed or shipped.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Urban Beauty
Email:[contacturbanbeauty92@gmil.com]

We’re happy to help with any questions regarding your order.