Frequently Asked Questions (FAQ)

1. What products does Urban Beauty sell?

Urban Beauty offers a selection of beauty, skincare, self-care, and beauty accessories designed to make your everyday beauty routine easier and more enjoyable.

2. Where do your products come from?

We work with trusted suppliers through our Dropshipping partners. Depending on the product, items may be shipped directly from the supplier to you.

3. How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery times can vary depending on the product, shipping method, supplier, and destination.

Please see our Shipping Policy for more information.

4. Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active after shipment.

5. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible.

We will try to make changes before your order is processed or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

6. Can I return a beauty product?

Eligible products may be returned within 30 days of delivery, subject to our Refund & Return Policy.

For hygiene and safety reasons, opened or used beauty and personal-care products may not be eligible for return unless they arrive damaged, defective, or incorrect.

7. What if my product arrives damaged?

Please contact us as soon as possible and provide your order number along with clear photos or videos of the damaged product and packaging.

We will review the issue and work with you on an appropriate solution.

8. What if I receive the wrong product?

Contact us with your order number and photos of the product you received.

If the incorrect item was sent, we will review the issue and determine the appropriate replacement or refund.

9. What payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available payment options may vary depending on your location.

10. Are my payment details secure?

Payments are processed through secure payment providers available through our Shopify checkout. We do not intentionally store your complete payment card information on our own systems.

11. Do you offer free shipping?

Free shipping may be available on selected products or during promotional periods.

Any applicable shipping offer will be displayed on our website or at checkout.

12. Can I order more than one product?

Yes. You can purchase multiple products in the same order. Please note that different products may be shipped separately and may arrive in separate packages.

13. Why did my products arrive in separate packages?

Some Urban Beauty products may be fulfilled by different suppliers or shipped from different locations. As a result, items from the same order may arrive separately.

14. Do you ship internationally?

Shipping availability depends on the product, supplier, and destination. Available shipping locations and costs will be shown during checkout where applicable.

15. What if my package is delayed?

Delivery times are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

If your package appears to be significantly delayed, contact us with your order number and tracking information.

16. What if my tracking says delivered but I didn't receive my package?

First, check around your delivery location and with household members or neighbours. You can also contact the shipping carrier.

If you still cannot locate your package, contact us and we will help investigate.

17. Are beauty products safe for my skin?

Everyone's skin is different. Please carefully review the product description and ingredient information before using a product.

If you have allergies, sensitive skin, or concerns about an ingredient, consult an appropriate healthcare or skincare professional before use.

Urban Beauty does not guarantee that a product will be suitable for every individual's skin.

18. How can I contact Urban Beauty?

You can contact us through our Contact Us page.

Email: infourbanbeauty@gmail.com

Phone: 647-984-9657

We aim to respond to customer inquiries within 1–2 business days.

19. Where can I find your store policies?

You can find our policies in the footer of our website, including:

• Privacy Policy
• Refund & Return Policy
• Shipping Policy
• Terms of Service

If you have a question that isn't answered here, please contact us. We're happy to help! 💕