Contact Us

We're Here to Help 💖

Welcome to Urban Beauty!

Have a question about a product, your order, shipping, returns, or anything else? Our customer support team is here to help.

📩 Customer Support

Email: [contacturbanbeauty92@gmail.com]
Response Time: 1–2 business days

For order-related questions, please include your order number and the email address used when placing your order.

🛍️ Order Support

We can help you with:

• Order status
• Order confirmation
• Shipping and tracking
• Product questions
• Damaged or incorrect items
• Missing items
• Returns and refunds
• Order cancellations

📦 Shipping Questions

Want to know where your order is?

Send us your order number and we'll do our best to help you with your shipping or tracking question.

🔄 Returns & Refunds

Need help with a return or refund?

Please contact us before sending any product back. Include your order number and a brief explanation of your request.

📝 Contact Form

You can also contact us through the Contact Us form on our website.

Please provide:

Name: Your full name
Email: Your email address
Order Number: If applicable
Subject: Your question or concern
Message: Tell us how we can help

⏰ Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Hours are based on Eastern Time and may change during holidays.

💕 Customer Care

At Urban Beauty, we value every customer. We're committed to providing helpful support and making your shopping experience as smooth as possible

Thank you for choosing Urban Beauty!

Urban Beauty — Beauty, Style & More, All in One Place.